Complaints procedure

If something has not been right, please say so. It will be taken seriously and answered properly.

What to do if you have any concerns

Tongue Tie Midwives Yorkshire Limited operates under regulatory oversight from the Nursing and Midwifery Council (NMC) and the Care Quality Commission (CQC). Professional indemnity cover is held through Hiscox Insurance Company Limited.

Raising a concern with us first

Please email info@ttmy.co.uk setting out what happened. Written complaints are responded to within 21 days of receipt.

If it is easier to talk it through, ring 07378 176744 and ask to speak to Donna.

If you are not satisfied with the response

You can take a complaint to either regulator directly. You do not need our permission, and you can go to them at any point.

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